FREQUENTLY ASKED QUESTIONS
RESERVATIONS & HYGIENE POLICY

All bookings are now ‘fully flexible’
We have adopted a friendly, understanding position! we guarantee no guests will be out of pocket!
We understand the need for flexibility in times like this. so, if you book our villa today and you need to cancel your trip, even 1 month before arrival, we will convert your booking into a credit note valid for 24 months! either you want to travel or not. either you have insurance or do not. it’s that super simple!

VACATION QUESTIONS

There are hundreds of thousands of vacation rental choices to book through companies or individual owners and offering a range of benefits. When choosing a vacation rental from an established property management company, travellers can be assured there’s a reputable hospitality business serving them each day. Guests of professional vacation rental managers enjoy all the benefits of traditional accommodations, with many additional amenities and added values from Quality Brand Villas that remain unmatched:

Professionally cleaned and managed properties.
Emergency contact to call 24 hours a day, seven days a week, for any questions, maintenance issues and more.
Familiarities like bath toiletries, fresh linens, concierge services, access to fitness centers and more.
Amenities like private swimming pools/spas, fully equipped kitchens, billiard rooms, in-home movie theaters with DVD rentals, Chefs, etc.
Consistent quality assurance standards.
Standard business and payment procedures.
Immediate online availability and confirmations.
Independent guest reviews and testimonials.
Last-minute availability for short notice bookings.
Readily accessible numbers to connect travelers with vacation rental specialists.

QUALITY BRAND HOSPITALITY QUESTIONS

Quality Brand Villas manages some of the most exceptional properties. We also pride ourselves on providing our guests with the highest level of customer service possible! We will personally greet you at the villa to check you in. We are happy to take the time to meet you and discuss any questions you may have regarding your villa. You are encouraged to take advantage of our Concierge services that are exclusive to guests of our vacation villas. There is no limit to the services provided, from baby furniture rentals and grocery rentals to booking a yacht or a private chef, we can do it all!

BOOKING QUESTIONS

Villas that have an "instant booking" option allow you to book and pay in just a few clicks

HELP ON YOUR RESERVATIONS

You can verify the availability of a villa by entering the travel dates and the total number of guests. If the date period is available, you will also see the price.

If you cannot enter the dates on the villa’s calendar, it means that only are allowed specific days for arrival and departure or that the minimum stay required is not met or the villa is already booked.

ACCOMMODATION QUESTIONS

Check-in time is after 3 p.m. Since we want to ensure everything is in good working order to make your stay enjoyable, please note that you will have access to your property at that time. Again, to ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property before 11 a.m. Upon request, early check-in or late checkout may be arranged based on availability. An additional fee of half the nightly rate will apply to receive an early check-in/ late check out to guarantee availability.

VILLA MARTINELI QUESTIONS

The maximum occupancy for each property is listed in the unit description section on the website or will be provided when you reserve your property.

FACILITIES & AMENITIES QUESTIONS

All of our villas provide WiFi for our guests FREE OF CHARGE.